About Zendesk
Use this package to create and/or update tickets in your Zendesk formit integration.
Information
Released
March 24, 2022
Supported Database
MySQL
License
MIT
Instructions
System Settings
| Key | Description | |-----|-------------| | zendesk.domain | The prefix domain of your Zendesk account, e.g. {{domain}}.zendesk.com | | zendesk.user | Authenticated user email address for your Zendesk account. Must have agent access. | | zendesk.token | API Token for your Zendesk account. |
Hook Options
| Option | Default | Description |
|------------------|---------|--------------------------------------------------------------|
| zdAllowNewTicket | true | Allows new tickets to be created |
| zdAllowCommentTicket | true | Allows commenting on existing tickets (requires a ticket ID) |
| zdAllowCommentClosed | false | Allow commenting on closed tickets |
| zdPublicComment | true | Set comments as public |
| zdTicketField | ticket | The field name for the ticket ID |
| zdEmailField | email | The field name for the commenter email |
| zdNameField | name | The field name for the commenter name |
| zdCommentField | comment | The field name for the ticket message |
| zdSubject | New Ticket from
| The subject of a new ticket |
New in 1.0.3-pl
Initial Release