ClientSupport
Allow users to ask for help or support from inside the manager.
Creator: Sterc Online Agency (sterc)
Screenshots
About ClientSupport
ClientSupport is a MODX extra to allow manager users to ask for help or support from inside the MODX manager. A button is added to the top right section in your MODX manager, which triggers a popup containing a help form where the user can describe their problem/question. In addition to the form fields the username, IP address, manager page URL and browser version is sent along.
ClientSupport provides built-in branding for Zendesk, Freshdesk and Jira. Be sure to have the email-to-ticket feature enabled in your ticket system and set the correct system settings for the ticket system and emailaddress in MODX. When one of the mentioned systems is used the button and form are branded accordingly.
The submitted form is sent to a configurable emailaddress where all the submitted data is shown in the email body.
Information
Released
August 4, 2022
Supported Database
MySQL
License
GPLv2
Supported Versions
3.0 - Current
Downloads
2,006
Instructions
Install the extra via your MODX package installer.
New in 3.0.0-pl
- Updated ClientSupport to MODX3
- Added german translations #2
- Fixed bug which caused URL to not be included in email